Shipping & Returns

PROCESSING

Please allow 3 to 5 business days for your order to process, unless a product is specified as a pre-order where they will be processed around the estimate provided on the product page. A tracking number will be provided when your package has shipped. Processing begins when a payment is cleared, please use your own judgement with your payment method.

SHIPPING

In-stock orders are shipped from our Sydney, NSW warehouse within 3 – 5 days of order processing and confirmation of payment unless outstanding circumstances or international shipments.
Orders not labelled in stock ship in batches that may vary in time, typically within 21 days however that may not always be the case
You will be notified via email with a tracking number when your package has shipped.

RETURNS, REFUNDS AND CANCELLATIONS

FEARED Aero’s return policy allows for returns up to 30 days from the original date of purchase. If 30 days have passed since your purchase, we cannot offer you a refund or exchange.

Furthermore, “special” orders with custom requests not listed explicitly cannot be returned or refunded.

Items cancelled after 24hrs will incur the same cancellation fee.

To be eligible for a return, we require:

• A receipt or proof of purchase. Returns can only be processed if its been purchased on fearedaero.com, or other direct from us purchases
• Your item must be unused and in the same condition that you received it. It must also be in the original packaging and must include all the accessories that were included with the product.

All returns will be approved by us before you ship your product back to us. Email us at fearedaero@gmail.com with the subject line “RETURN order #”.

Once your returned item is received and inspected, a full refund of the item(s), excluding a 30% restocking fee, will be issued to the original method of payment. Any items returned that are not in their original condition, damaged or missing parts for reasons not due to our error, will not be eligible for a return or a partial refund may be issued. Inspection of returns usually takes 7-10 business days from the day we receive your return. We will notify you of the approval or rejection of your refund upon the completion of the inspection.

Please note, we cannot issue a refund to a method of payment that is different from the one used to place the order.

We do not take back used or installed parts, no exceptions.

Are returns free?
Please note, there is a 30% restocking fee for any items returned to us. This covers the cost of shipping, packaging, transaction fees, insurance costs, and handling fees to ship and return your item. The restocking fees will be deducted from your refund.

When will I get my refund?
Please allow for 7-10 business days to process and inspect your returned item upon arrival at our facility. Once your return is inspected and approved, your refund will be applied to your original method of payment. Depending on your bank, it will take 5-10 business days for the refund to be reflected in your account.

What if I received an incorrect or defective item?
We sincerely apologize for the inconvenience. We do our best to ensure the quality of our products and inspect all our products before packaging and shipping. When ordering you do so at the understanding that each item is handcrafted, unique and accept a level of imperfection. Please contact us at fearedaero@gmail.com with your order number, a description of the issue, and a picture (if defective) of the product and the item will be reassessed.

What if my order was damaged during shipping?
If your order was damaged during shipping, we will file a claim with the carrier and exchange for a new one when available. Please contact us at fearedaero@gmail.com with your order number, a description of the issue, and a picture of the damaged box and product.
For ALL LARGE & OVERSIZED international orders, we revoke any returns or replacements in the case of loss or damage and are considered a special request to ship. In the cases the shipping company is able to successfully fulfill a claim, we will issue a replacement howevre tariffs and additional charges not covered will need to paid again by the customer